Customer Service Administrator

Full Time
Coventry
Posted 2 months ago

 

Customer Service Administrator

Coventry

40 hours

£27-30k Salary

 

Who are Murray Uniforms?

 

From starting out in a textiles factory in Northampton in 1918 to our existing operations in Coventry today, our knowledge and skills have grown alongside our business.  Most importantly, we have learned that what you wear matters. Through our fully managed service, we provide uniforms that enhance productivity, performance and brand image. Put simply, we help people look smarter, feel smarter and work smarter.

We provide a legendary customer experience by building and maintaining strong and professional customer relationships. This assists our company to grow by delighting and satisfying those amazing people who make your position possible – our loyal customers.

What’s the role?

As our Customer Service Administrator you’ll enjoy a varied role dealing with a range of customers doing both customer care and administrative duties. You’ll be a key representative and customer facing contact at the company, giving you the ability to really showcase your customer care, organisational and administrative skills.

Key Responsibilities:

 

  • Answering internal and external telephone calls
  • Monitoring and responding to a high volume of customer emails
  • Resolving or referring customer queries
  • Order processing and re-types
  • Returns processing
  • Supporting the creation of client reports
  • Order chasing
  • Any other reasonable requests from your customers or line manager

 

Your Background and Experience

 

  • Experience in a customer focused role, demonstrating a very high level of customer care and service, both pro-actively and reactively
  • Experience with administrative duties
  • Highly IT literate
  • Values Driven – be able to have a total commitment to Company Values at all times, every day
  • Team Player – this role will involve massive and continual interaction with other departments and it has to be considerate, professional and effective at all times.
  • Customer Focused – an absolute commitment to research, recommend and deliver the best possible solution to the customer, and an ability to quickly connect and establish relationships with all levels of staff to gain their complete trust in you and allow your advice to have real influence on their decisions

 

What’s in it for you?

 

When you join Murray Uniforms you’ll be joining an organisation that lives and thrives by its values, and will give you every opportunity to be the best you can be. You’ll be surrounded by like-minded people who are all passionate, supportive and dedicated to their craft.

 

We look forward to your application!

 

 

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