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A smiling staff member in a white polo shirt and navy shorts carrying rolled pool towels across a rooftop terrace

Using Uniform to Build Consumer Trust

1 min read

One store colleague changed uniform and watched how customers responded. How what your teams wear decides whether customers trust them enough to ask for advice and buy.


Since I’ve been wearing the new uniform, I’ve noticed more customers coming up and talking to me, wanting advice, and buying
Carley - Store Manager at Holland & Barrett

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